Marketing: It’s as Easy as Baking a Cake

September 4th, 2011

Wanna bake a cake? The main ingredients are always the same: flour, sugar, butter. Likewise, the main ingredients of marketing are time, money, and effort.

So if you’re short on ‘time’, you can’t just double up on ‘money’ or ‘effort’ and expect great results. It would be like adding extra sugar to compensate for not enough flour — instead of a cake, you end up with mega-sweet pancake!

The reality check:

  • TIME: what is your 1-month, 6-month, 12-month action plan? Assign a Gold/Silver/Bronze classification to help identify the immediate priorities. Even with a short-term plan, be prepared for unexpected events that require more time (Or money. Or effort).
  • MONEY: If your business goals are super aggressive (000′s of new Facebook fans or 50% increase in sales orders) be prepared to spend some SERIOUS money to achieve them.  Especially if you are a new brand that isn’t on anyone’s radar.  There are too many product choices for today’s time-starved and media-saturated consumer to suddenly notice YOUR BRAND; be prepared to ‘buy’ eyeballs – especially in the beginning and if you’re a start-up.
  • EFFORT: There is NO easy-fast-track-magic-bullet-one-size-fits-all-approach to winning likes, followers or sales. It takes REAL work. And it’s REALLY hard. Some recipes (or business writers) suggest that you can whip up a cake in just a few minutes (or in a 4-hour work week). Superior results require superior effort; you can’t microwave a cake and expect something truly edible.  Ditto with your brand.

Quick n’ slick formulas sound more enticing (I’m still trying to shed 15lbs in 15 days). But most of those ‘mega-brands’ had to invest considerable time, money and effort before they finally ‘struck gold’. So the lil’ guys have to work smarter, harder, and longer. But just like a made-from-scratch cake, it’s worth every bite!

A Waste of Billboard Space

April 3rd, 2010

Billboard advertising (aka Out Of Home, OOH) is probably the oldest form of marketing known to mankind. Ancient Egyptians, in addition to creating  hieroglyphics, probably painted billboards advertising camels or mummification services.

Despite today’s Web 2.0 digital age, recent research from BrandScience using 400 case studies concluded that outdoor delivers a high(er) Return On Investment (ROI) when included as part of an integrated marketing campaign.

So if billboards are so important in getting your brand’s message across, why do so many SUCK? Here are some boards that we recently photographed around town. Regardless of whether big or small brands, they show the wild variancy in what works and what is - arguably – a waste of expensive mdia space.

Boards That Work

This board conveys a lot of emotion, and Coke’s branding is literally as big as the stores below. Yet another reason why Coke is the #1 brand globally – they know how to maximize their brand presence.
Weaver’s Art is a well-established local retailer of carpets (sexy, right?). Yet when this board 1st went up, I saw a pedestrian literally stand right in front, gazing at it for a few minutes.  I had the same reaction – from my car as I drove past! Nice, clean, and also manages to brand the store owner to establish the personal connection.

Boards That Disappoint

This board is massive – it scales an entire apartment building. Shame that Aldo, an equally massive shoe retailer, posted such a lame board – hard to read, drab colors, too much copy that doesn’t really say anything, anyway. Honestly, I’ve seen more exciting graffiti.

If anyone needs a slimmer waistline, it’s me. Yet this board – while starting out OK – ended up a total eye sore.  A brochure squeezed into a billboard. Totally un-readable.

3 tips on how to create a rockin’ billboard

  1. Chose just 1 singular message to deliver. You only have 2-3 seconds to get your message across, so decide what that is, and make it BOLD.
  2. Respect the medium. Don’t try to insert a print ad or a brochure onto the board, just because you literally have mega-sized dimensions and are paying big bucks for it. And you don’t need to go digital to do good stuff.
  3. Do a Vision Test to confirm readability. Take a photo of your board’s location from a reasonable distance, (e.g. 50-100 ft), and mock it up electronically with your artwork. Does the message come across? Can you read it? Is your brand name, logo and URL readible? If not, adjust and repeat before producing the final art.

Billboards work. Complicated and ‘artsy-fartsy’ messages don’t.  So keep it simple and clean. A big board is a terrible thing to waste…

Jesus: A Twitter Guru?

April 3rd, 2010

http://twitter.com/jesus

I stumbled upon @Jesus just last Friday.  Hard to believe that one of the world’s most well-known dudes only opened a Twitter account on Dec 8, 2009 — less than 4 months ago!

  • last Friday (Good Friday, coincidentally) – Jesus had more than 45K Twitter followers
  • By Saturday (before Easter Sunday) – Jesus was already past 52K Twitter followers

WOW – a 15% increase (+7,000 new followers) in less than 48 hrs! It’s an Easter miracle!

Seriously, these are some of the funniest tweets posted.  ‘Cuz let’s face it – how many people, brands or feeds do you REALLY follow faithfully? No pun intended.

The Social Media lesson: having strong name recognition helps a lot (this goes for all those tweeting celebs out there). But having smart, unique & engaging content is the deal-breaker. Let’s face it: do you REALLY want to follow Larry King on Twitter, no matter how famous he is?!

Need Business Advice? Start Sledding.

February 27th, 2010

"Four Boys on a Sled", Norman Rockwell

It’s been said before that the best life lessons come from Nature (or something to that effect).  So taking that mantra to heart, here are four business lessons that I learned from tobogganing (sledding) with my toddler.

p.s. - If you live in a Southern region and have absolutely no idea what I am talking about – you are cordially invited to come tobogganing with us.

p.p.s - winter lasts for 5-7 months a year here in Canada; lots of time to experience it first hand!

 p.p.p.s.- bring hat, mitts, warm socks and long underwear.

 

 

1.  Everyone  starts at the bottom

Yes, you need to haul that toboggan up the hill.  Waaaaaaaay up.

It takes work to hike a hill in knee deep snow while pulling a 30lb kid on the back (my legs are still sore). And just like getting your business off the ground, you need to do a lot of heavy pulling in the beginning.  Such as establishing your brand, website, retail strategy, suppliers, marketing plan, etc.  There are no short-cuts. We all have to start at the bottom, and work our way up.

2. Sudden shifts in direction may create unexpected (and unwanted) surprises

Here’s what I learned after spontaneously yanking the toboggan in a totally different direction: you end up submerged in snow.  Worse, your kid falls off and lands face down in the snow before tumbling down the hillside.

When sledding, sudden and unplanned change in direction wind up being ineffective, even painful.  Similarly, rapid change in direction (focus) for your business may do more harm than good. Yes, business moves at the speed of light these days. But ‘fast’ doesn’t mean ‘smart’.  A little bit of research, reflection and foresight can save a lot of expense and hassle. Or as in my toddler’s case, wipe outs.

3. Tread carefully around major obstacles.  And don’t flirt with danger.

When tobogganing, watch out for trees, lamp posts or luge-inspired hills.  And avoid yellow snow at all costs.

Tobogganing has one of the highest rates of brain injury for kids. Scary stats for such a nostalgic, Norman Rockwell-inspired recreational activity.  So using common sense and being careful seem obvious, right? Yet it’s amazing how many businesses (big and small) do radical moves that risk their brand, customer relationships, and ultimately, their sales.

Remember Tropicana’sdisastrous packaging redesign last year? Consumer outrage was so strong, that Pepsi went back to the original packaging shortly after. Right after sales tanked. I guess they didn’t learn anything from the New Coke reformulation mega-disaster in the 80′s. WHY?! Things were gliding along smoothly for both brands before they messed with a good thing. Yes, calculated risk taking is a vital part of business. Taking wild risks is irresponsible.

4. Assess and Adjust as You Go Along.

Barrelling ahead at fast speeds is actually more complicated than you may think.  You need to frequently recalibrate – shifting your weight from side to side – to avoid obstacles, so you can go the full distance.

Tobogganing is dynamic, just like your business.  Map out what direction you are headed in (your business plan), and be prepared to make ongoing, incremental shifts in direction (contingency plans, such as a competitive response plan) to ensure that you are on the right path. Most business success is the result of frequent improvements and invention; not one solitary breakthrough that is a game breaker.

————-

Tobogganing is pretty exhausting, but it’s also tremendously fun.  So is running a business.  And for every euphoric moment (speeding down a hill) there is another hard reality (slog back uphill). Yet we keep on doing it, over and over again.  Maybe we enjoy what Nature provides for us. Just remember: avoid yellow snow at all costs.

Social Media: Are You Ready?

February 24th, 2010

Facebook, LinkedIn, Twitter, Blogs, and now Google Buzz!  It would seem that Social Media has completely taken over the marketing world. Many of our clients who run small/medium sized businesses ask what is the best way to get involved?

Here are a few considerations:

Existing is Important: There is no better way to be relevant to your customers than by “existing where they are”.  Instead of investing money in trying to bring customers to you, social media allows you to go to them.  While you are there, be sure to listen and join in conversations about your product or service, or what interests your customers.  That is the SOCIAL part of Social Media. And you will be surprised how much you will learn. Tip: Twitter and Facebook are also being used as complaint vehicles — you absolutely need to be listening in and responding quickly!

Know What To Expect: We have seen many clients rush into Social Media and shortly after, with 100′s of fans later, they ask: “How are we going to find time to manage all of this”?  As with the dawn of email, there is still a lot of “learning” going on within Social Media.  Before you start, make a plan: how much time will you commit to managing your social media on a weekly basis?  Daily? Who will be in charge?  How will your involvement help sell more product/service? Don’t just do it because everyone else is, start with a plan!  Time is money, so be sure to plan, spend, and get involved accordingly.

Commit & Stick To It: Conversations in social media are like conversations in your store.  You wouldn’t appear one day, talk to customers, leave for a month or respond 2 weeks later and expect a reply, would you?  The same goes for social media.  Customers will expect quick responses, help, and conversations. Don’t make friends and then leave them hanging; it would be better not to  start at all. Plan for good and bad conversations and be sure to commit to your plan.

Custom Create your Plan: There is no secret recipe.  The best plans are ones that incorporate listening, learning, and experimenting. Each business’ customers are different, and the ways that they engage in social media reflect that. Take the first few months to listen and learn.

Some businesses are better with ongoing Twitter conversations.  E.g. For our boutique hotel client, we initiate Twitter conversations with people who are visiting that city, offer tourist advice or special offers.

Some businesses are a better fit with Facebook. e.g. For our Thai Boxing Gym client, we use Facebook as a post-membership community page to share stories, encouragement, photos, and videos.

As with any real-life connection or friend, time is required.  Altough these tools are free, it is the time spent on them that can be a resource hog.  A social media plan and strategy can help you align your business goals with your social media activity as you decide how much time to spend, and where.

Need to get your small business set up for Social Media? We have a lot of learnings; we’d be happy to share them with you.

Marketing with the Highest ROI? Email!

February 17th, 2010

Its true!  According to a report published by iContact (a industry leader in Email know-how), Email marketing delivers the highest return on investment (ROI) of any other Internet marketing approach available.

Yet with such stellar results, we often wonder why so many small businesses overlook this key component of their success? Many small businesses default to using personal email accounts and/or Outlook to send out promotional emails and newsletters to their customers.   This approach can make a business look “home-based”, unprofessional, or very small.

We recommend our clients use services like that at iContact, Mail Chimp, or Constant Contact, which allow you to send out mass emails in a much more professional manner. For a very afforable price (starting at $10/month) businesses can send fully track-able  emails that are guaranteed to provide key knowledge about your email list (how many people opened, what they clicked on, how many times, and so on).

Email: Unprofessional & Professional

To take it up a notch, invest a few bucks in creating an email template that contains your logo, address, and some key visuals that enable your customers to recognize your emails, and cue into your brand.

These are some small steps that will make a big difference in how well your email marketing works for your business.

3 Marketing Tips Learned from Mega-Brands

February 4th, 2010
usa brands
We’ve all consumed or coveted mega-brands like Coca-Cola, Kraft, Intel, and Sony. Here are 3 marketing tips that we learned while working on these brands during our big ad agencies days…

1. Have a Strong, Singular & Focused Message

What does your consumer really need? How does your brand meet that need? Say it and show it across ALL marketing channels, i.e. what are the best marketing vehicles, or ways, to interact with your consumer?

Kraft-ifood_assistantMoms identify Kraft as a leader in easy, simple recipes for family meals. Whether it’s the 3-step recipe on the back of the box, the Kraft-branded recipes in their hugely popular ‘What’s Cooking’ magazine, or their well-received iFood Assistant app, Kraft uses strong and singularly-focused communication to speak to Moms.


 
 
  
2. Get Emotional, but Don’t Over-Communicate

We ask our small business clients: Which mega-brand do you most admire? The hands-down answer? Apple! So why then, does their marketing communications always look like Microsoft? We ask them to watch the MS Ipod Parody parody; it says it all:


Consumers don’t care about ‘More Horsepower’, ‘New & Improved’ or ‘New Look’. (If they say otherwise – they’re lying or you haven’t dug deep enough). 

Consumers buy products that make their life easier, better or cooler. The more emotional the message (humour, empathy, etc) the deeper the connection with your brand.

 
 
3. Push the Boundaries

Don’t be afraid to try something new – no matter how crazy it sounds! – if you think it makes sense.

Diet Coke knew that placing a vending machine in a work office ensures continuous pop sales. We also know that people surf at work.  So why not use the web to encourage online sign ups for a vending machine for their office?

Sounds kinda crazy, right? Request a big hulking vending, right by the water cooler!?

Yet amazingly, the program yielded double the leads vs. direct mail, and cost much less.

Sure, Big brands have big marketing budgets – but a smart small business can also apply the same thinking and branding philosophy to help make their own brand a serious player.